Available as a half, full or two-day sessions
Note: All presentation offerings include a follow-up Digital Resources Package (DRP) that includes notes and highlights from the presentation, tutorial videos, workbook exercises, articles and other materials for reinforced and continued learning.
A Communications Master Class for Team Leaders
Trust fuels success. When a team leader is open, direct and confident, those qualities set the tone for every member of the team. Achieving and sustaining that trust requires powerful communications skills that become second nature.
In this immersive and interactive leadership institute, Jodee Blanco teaches participants that skill set and how to engage these powerful, simple tools to increase productivity and profits.
She shows participants how to harness the influence of their most positive-minded team members and use their energy and can-do attitude to infuse the workplace with new energy and optimism. She shares step-by-step advice on communications techniques, acknowledgement initiatives and innovative policies and protocols that will help team leaders reinforce to their teams the value of each member and their belief in them.
Participants will also learn communications troubleshooting when misunderstandings arise, the typical mistakes many leaders make under pressure and how to avoid them, the difference between re-active and pro-active positioning among other strategies for turning challenging interactions into opportunities for growth and collaboration.
Take-aways include:
- How to address an issue in a way that has a positive, cascading effect
- How to identify patterns in your own communication that may be making things worse and self-correct in the moment
- “The Three Tenets of Emotional Credibility in Communication”™
- How to help a team member un-sabotage themselves using core communication strategies.
- Documentation and follow-up techniques that makes everyone feel heard and respected
- How to facilitate mutual accountability through clear, consistent communications methods
- How to avoid the typical mistakes when dealing with an angry or upset team member
- Scripted verbiage, email templates and other time savers
- How to communicate with truth and compassion
- Simple steps for disarming defensiveness and getting someone to listen
- Expectation management—what it is and why it’s important.
- How to be authentically positive when communicating feedback someone may not want to hear
- How to respond to a rambling email or text without getting sucked into the rabbit hole
- A litmus test for knowing if it’s better to meet, call, send an email or text
- Ascending versus descending conversations
- 3-steps for how to respond instead of react
- How to find empathy or compassion for someone when it’s the last thing you feel and why it can be the gamechanger you need
- Body language cues from posture and facial expressions to the handshake
- 3 steps for successfully navigating an uncomfortable conversation
Participants will be given table time during which they’re able to draw upon real life situations and practice their exciting new communications tool kit with colleagues. This immersive session is a game-changer for team leaders and their teams.
Presentation Bootcamp—An Intensive Skills Building Experience for Sales Teams
In this skills-building workshop, New York Times bestselling author and presentations expert Jodee Blanco will train participants on the human component of being a great presenter. She’ll provide a tool kit for connecting with any audience whether it’s a one-on-one pitch, a teams’ meeting, a client conference, a packed auditorium or an exhibition booth at a convention. She’ll dispel the myth that you have to be gregarious or an “extrovert” to be an effective communicator and help participants identify and hone their own personal presentation styles. For anyone who does presentations or pitching as part of their core responsibilities or who wishes to take their results to the next level, this workshop is a game-changer.
Jodee will cover everything from preparation such as room set up, centering exercises, proper sound checks and speaker etiquette to audience engagement and management techniques, body language tips, segue strategies, vocal cues and attire do’s and don’ts.
Workshop content includes:
- How to make one presentation an ongoing engine for sales
- How to gain an audience’s trust
- The podium question
- “Do I really need a microphone and what kind should I use?”
- Dishes, distractions, and pre-qualifying the sanctity factor of the room
- Foreign language translators and interpreters for the hearing impaired—what you need to know in advance
- Expectations YOU have of your audience—what you should expect from them
- Cell phones and texting—curbing the dreaded rings and dings
- The “stare and smile”—how to compassionately control disruptive audience members
- Energy, energy, energy!
- The power of the pause
- Posture, poise and stance
- Audience quadrants—how to make every member of a large audience feel as if you’re speaking directly to them.
- Ascending vs descending energy—the staircase analogy
- Step in-step out technique for making important points
- Eye contact—the sweeping glance, the one-on-one
- Working the space
- How to use movement to make a segue or punctuate a statement
- How to make an anecdote unforgettable
- I know vs I “think”—owning your content with grace
- How to use your voice to pull the audience in—tone, pitch, volume and lilt.
- How to calm, disarm and defuse the angry audience member
- The power of specificity
- Body control
- Taking audience questions—do’s and don’ts
- Keeping it personal, warm and real
- The secret of a good entrance and exit that leaves ‘em wanting more.