
They include:
- The human component of being a good communicator
- Understanding body language, eye-contact, tone and other non-verbal cues
- What it means to be a pro-active communicator and why it’s important
- How to identify and develop your communication strengths
- How to have a face-to-face conversation that facilitates understanding and motivates action
- The secret to an effective email
- Understanding how and why courtesy matters
- Knowing when and when not to use AI for communication help and why
- A litmus test for knowing if it’s better to meet, call, email or text
- How to listen
- The 3-step method for how to respond instead of react
- How to disagree gracefully
- Among other communications-centric skills.