Clients often ask me to help them train their younger workforce on communications etiquette and the importance of building relationships through best practices.
I have an intuitive connection with today’s younger workforce, many of whom were exposed to my memoir in middle or high school or who heard me speak. I understand how Millennials and GenZ think, what drives them and how to harness it. I help these up and coming leaders who grew up on social media apps and text messaging to reach beyond their digital comfort zones and communicate on a more interpersonal level. I provide them the tools and confidence to cultivate those skills.They include:
- The human component of being a good communicator
- Understanding body language, eye-contact, tone and other non-verbal cues
- What it means to be a pro-active communicator and why it’s important
- How to identify and develop your communication strengths
- How to have a face-to-face conversation that facilitates understanding and motivates action
- The secret to an effective email
- Understanding how and why courtesy matters
- Knowing when and when not to use AI for communication help and why
- A litmus test for knowing if it’s better to meet, call, email or text
- How to listen
- The 3-step method for how to respond instead of react
- How to disagree gracefully
- Among other communications-centric skills.