Note: All presentation offerings include a follow-up Digital Resources Package (DRP) that includes notes and highlights from the presentation, tutorial videos, workbook exercises, articles and other materials for reinforced and continued learning.
“A Communications Tool Kit for HR Professionals”
Maintaining a successful work environment where people feel valued, heard and respected is more than policies and procedures. It’s about effective communication and sustaining and building upon those practices to benefit all stakeholders.
In this engaging and entertaining workshop specifically designed for HR professionals, Jodee provides a practical understanding of the human component of communication and how to integrate these intuitive principals into daily communications best practices. She provides a tool kit of simple, intuitive strategies that deepen trust, facilitate open and honest dialogue, motivate follow-through and strengthen the workplace as a whole.
Take-aways include:
- “The Three Tenets of Emotional Credibility in Communication”™
- How to help someone un-sabotage themselves using simple communication tools
- Documentation and follow-up that keeps everyone honest
- How to avoid the typical mistakes when dealing with an angry or upset employee
- Scripted verbiage, email templates and other time savers
- How to communicate with truth and compassion
- The disarm and defuse technique for getting someone to listen
- Expectation management—what it is and why it’s important
- How to be authentically positive when communicating feedback someone may not want to hear
- Ascending versus descending conversations
- Body language cues from posture and facial expressions to the handshake
- How to turn an honest mistake into an opportunity to deepen the human connection with someone
- 3 steps for successfully navigating an uncomfortable conversation
Participants will be given table time during which they’re able to draw upon real life situations and practice their exciting new communications tool kit with colleagues.
“Communications Etiquette: Old-School Wisdom for a Digital Generation”
Clients often turn to Jodee to help them train their younger workforce on communications etiquette and the importance of building relationships through best practices. Jodee has an intuitive connection with today’s younger workforce, many of whom read her book when they were in school or heard her speak. She understands how they think, what drives them, and how to harness it.
In this dynamic and interactive workshop, Jodee motivates these up and coming leaders who grew up on social media apps and text messaging to reach beyond their digital comfort zones and communicate on a more interpersonal level. She gives them the tools and confidence to cultivate those skills. They trust Jodee because her authenticity resonates with them.
Take-aways include:
- How to identify and develop your communication strengths
- The secret to an effective email
- Understanding how and why courtesy matters
- Knowing when and when not to use AI for communication help
- Yes, grammar counts
- A litmus test for knowing if it’s better to meet, call, email or text
- How to listen
- The 3-step method for how to respond instead of react
- Timing, timing, timing
- Why tone, inflection, body language and other non-verbal cues are louder than you think
- How to disagree gracefully
Participants will be given table time during which they’re able to draw upon real life situations and practice their exciting new skill set with their teams.
Collaborative Communication: A Tool Kit for Teams to Maximize Project Success
When a team hunkers down on a project, communication is vital. How do you facilitate an environment in which everyone feels heard and valued, ideas are vetted effectively, and consensus is achieved through mutual respect, confidence and clarity? What happens when dissonance occurs or disagreement rears its head? How do you get everyone back on track, re-calibrate and infuse the group with an even stronger sense of optimism, purpose and focus?
In this intensive, interactive workshop, Jodee walks participants through the typical mistakes people make when engaged in a collaborative effort that can impede progress and how to transform these moments into opportunities for deepening trust among team members and their shared commitment to success. Participants will be given a collaborative communications tool kit with simple strategies and techniques that they will be able to practice in real time during the session, drawing upon scenarios of their choosing.
This is a deeply interactive experience with facilitator-guided table time designed to hone the group communication skills of each participant.
Other Possible Options Include (full session descriptions available upon request):
A Communications Master Class for HR Professionals
“That Isn’t What I Meant! How to Communicate Effectively in Any Situation”
*Jodee also customizes workshops by topic upon request. For more information, please call 312-961-3430.