How to be a better communicator
Creating a healthy and inclusive work environment where people feel valued, heard and respected from the top down is more than policies and procedures. It’s about everyone being able to communicate effectively with each other on a human level and sustaining and building upon those practices to benefit all stakeholders.
This isn’t something that’s innate. These are learned skills that must be cultivated within individuals, the departments they serve and the organization itself. I provide clients the tool box to achieve this and much more through training and consulting programs, live presentations, keynotes and other professional development packages that provide a simple, practical understanding of the human component of communications and how to engage these intuitive principles to become a more masterful communicator.
- “The Three Tenets of Emotional Credibility in Communication”™
- How to help someone un-sabotage themselves using core communication strategies
- How to turn a tense or uncomfortable conversation into an opportunity to evolve everyone’s communication skills.
- How to handle a difficult team member in a way that has a positive, cascading effect
- How to identify patterns in your own communication that may be making things worse and self-correct in the moment
- Documentation and follow-up techniques that makes everyone feel heard and respected
- How to facilitate mutual accountability through clear, consistent communications methods
- How to avoid the typical mistakes when dealing with an angry or upset team member
- Scripted verbiage, email templates and other time saver
- How to communicate with truth and compassion
- Simple steps for disarming defensiveness and getting someone to listen
- Expectation management—what it is and why it’s important
- How to refocus the irate, unreasonable, or uncooperative person and elevate the atmosphere from one of animosity to growth.
- How to be authentically positive when communicating feedback that someone may not want to hear
- How to respond to a rambling email or text without getting sucked into the rabbit hole
- A litmus test for knowing if it’s better to meet, call, send an email or text
- Ascending versus descending conversations
- 3-steps for how to respond instead of react
- The power of the pause
- The language of eye-contact
- Productive listening techniques
- How to find compassion for someone when it’s the last thing you feel and why it can be the gamechanger you need
- Body language cues from posture and facial expressions to the handshake
- 3 steps for successfully navigating an uncomfortable conversation
- And countless other tools and strategies for becoming a more masterful communicator.