In this engaging and entertaining workshop specifically designed for team leaders, Jodee offers a practical understanding of the human component of being an effective communicator and provides a tool box of simple, intuitive strategies that deepen trust, facilitate healthy and productive dialogue, motivate follow-through and strengthen the team dynamic.
Attendees will also learn communications troubleshooting when misunderstandings arise, the typical mistakes many team leaders can make under pressure and how to avoid them, the difference between re-active and pro-active positioning and other key insights for turning awkward or challenging conversations into an opportunity for growth and collaboration.
Take-aways include:
- How to address an issue in a way that has a positive, cascading effect
- How to identify patterns in your own communication that may be making things worse and self-correct in the moment
- “The Three Tenets of Emotional Credibility in Communication”™
- How to help a team member un-sabotage themselves
- Documentation and follow-up that make everyone feel respected and valued
- How to facilitate mutual accountability through clear, consistent communication methods
- How to avoid the typical mistakes when dealing with an angry or upset team member
- Scripted verbiage, email templates and other time savers
- How to communicate with truth and compassion
- The “Disarm and Defuse” Technique
- Expectation management—what it is and why it’s important.
- How to be authentically positive when communicating feedback someone may not want to hear
- How to respond to a rambling email or text without getting sucked into the rabbit hole
- A litmus test for knowing if it’s better to meet, call, send an email or text
- Ascending versus descending conversations
- 3-Step technique for how to respond instead of react
- How to avoid an “I wish I would have handled that better” moment
- How to find compassion for a client or team member when it’s the last thing you feel and why it can be the gamechanger you need
- Body language cues from posture and facial expressions to the handshake
Participants will be given table time during which they’re able to draw upon real life situations and practice their new skill set. This immersive session is a game-changer for team leaders.